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Customer Service

Customer Service isn't just what you do to assist the people who buy your products or services.

Steps To Enhance Your Customer Service In A Post-Pandemic World

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COVID-19 has drastically shifted the way the world operates on many different levels. As a business leader, you've had to adjust to a new norm. Customer service is no exception. The following Forbes article will provide useful tips and tricks you're able to utilize to cultivate a customer-centric workplace.

Full article: https://www.forbes.com/sites/forbesbusinesscouncil/2021/05/14/the-two-steps-to-supercharging-your-customer-service-in-a-post-pandemic-world/?sh=7920663864e0

 

Customer Service Mistakes Financial Institutions Should Avoid

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Financial institutions (FIs), like every other business sector, have been greatly impacted by COVID-19 and tested time and time again. In our now-emerging world of 2021, what are some of the mistakes financial institutions should avoid? Continue reading for ABA Banking Journal's neat article on what FIs should avoid in this upcoming year.

Full article: https://www.forbes.com/sites/forbesbusinesscouncil/2021/05/14/the-two-steps-to-supercharging-your-customer-service-in-a-post-pandemic-world/?sh=7920663864e0

 

Customer Service is NOT Customer Experience

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When you think of customer service, what is the first thing that pops into your head? Providing exceptional assistance to your customer? Building a close relationship with your consumer? What is Customer Experience to you?

Full article: https://www.forbes.com/sites/forbesbusinesscouncil/2021/05/14/the-two-steps-to-supercharging-your-customer-service-in-a-post-pandemic-world/?sh=7920663864e0

 

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